Effective Date: 01/01/2025
Business: Rodsons Automotive LLC
Location: 3610 Choctaw Rd, Matthews, NC, 28104 USA
This Payment, Refund & Dispute Policy applies to payments for automotive repair, body work, paint and refinishing services, labor, parts, materials, diagnostics, towing, storage, and other services provided by Rodsons Automotive LLC.
By authorizing repairs, approving an estimate or supplemental work, making a deposit, or submitting payment, the customer acknowledges and agrees to the applicable terms of this Policy.
1. Payment
Payment is due according to the terms stated on the applicable estimate, repair authorization, work order, or final invoice.
Unless otherwise agreed in writing, all outstanding balances must be paid in full before the repaired vehicle is released to the customer.
The customer is responsible for all authorized charges not paid by an insurance company or other third party.
2. Authorization of Repairs
Repairs and services are performed based on customer authorization.
Authorization may be provided through a signed document, electronic signature, email, text message, electronic approval, or another documented method accepted by Rodsons Automotive LLC.
If additional damage or necessary work is discovered after repairs begin, the shop may provide a supplemental estimate and request additional authorization before performing work outside the previously authorized scope.
3. Deposits
A deposit may be required before parts are ordered or work begins.
Once a deposit has been applied toward parts, materials, paint, supplies, subcontracted services, or labor specifically associated with the customer’s vehicle, the applicable portion of the deposit is non-refundable, except where otherwise required by law.
If work is cancelled before costs are incurred, any refundable portion of the deposit will be determined based on the circumstances of the repair and expenses already incurred by the shop.
4. Parts and Materials
Parts that have been specially ordered, painted, programmed, modified, installed, or otherwise obtained specifically for a customer’s vehicle may be non-refundable once the associated cost has been incurred.
Any return of an unused part is subject to the supplier’s return policy, applicable restocking or shipping charges, and approval by Rodsons Automotive LLC.
Labor, paint, refinishing materials, shop supplies, and other materials already used in connection with authorized repairs are non-refundable except where otherwise required by law.
5. Completed Repairs and Final Payments
Payments for authorized labor, repairs, body work, paint and refinishing, diagnostic services, installed parts, materials, and other services that have already been performed or provided are considered final and non-refundable, except where required by applicable law or expressly agreed to by Rodsons Automotive LLC in writing.
A customer’s decision to sell, trade, stop using, or otherwise dispose of the vehicle after authorized work has been performed does not create a right to a refund.
6. Cancellation of Authorized Work
A customer may request cancellation of authorized work before completion.
If work has already begun or costs have already been incurred, the customer remains responsible for charges associated with work performed and expenses incurred before cancellation, including applicable labor, parts, materials, subcontracted services, towing, storage, and other authorized charges.
Any refundable balance, if applicable, will be calculated after those charges have been deducted.
7. Insurance Repairs
An insurance estimate is not necessarily the final cost of repair. Additional damage may be discovered during disassembly or repair and may require a supplemental estimate.
Unless otherwise agreed in writing, the vehicle owner remains responsible for amounts properly due for authorized repairs, including applicable deductibles and authorized charges that are not covered or paid by an insurance company.
Insurance processing delays, coverage limitations, denied items, depreciation, or disputes between the customer and the customer’s insurer do not automatically eliminate the customer’s payment obligations to Rodsons Automotive LLC.
8. Concerns Regarding Completed Repairs
If a customer believes there is an issue with workmanship, installed parts, billing, or completed repairs, the customer should contact Rodsons Automotive LLC promptly.
The shop must be given a reasonable opportunity to inspect the vehicle and evaluate the reported concern before corrective work, reimbursement, or another remedy can be considered.
Where applicable, qualifying workmanship or parts concerns will be handled according to the shop’s applicable warranty terms.
A request for inspection, corrective work, or warranty service does not automatically entitle the customer to a monetary refund.
9. Payment Disputes and Chargebacks
Customers are encouraged to contact Rodsons Automotive LLC directly regarding any billing or service concern before initiating a payment dispute or chargeback. This allows the shop an opportunity to review the transaction and address legitimate concerns.
A payment dispute or chargeback does not, by itself, cancel amounts legitimately owed for authorized repairs, labor, parts, materials, towing, storage, or other services already provided.
If a transaction is disputed, Rodsons Automotive LLC may provide relevant documentation to the applicable payment processor, card network, financial institution, insurer, collection provider, or other appropriate party. Such documentation may include estimates, repair authorizations, invoices, payment records, photographs, communications, parts records, supplemental approvals, and documentation showing completion of the authorized work or release of the vehicle.
Nothing in this Policy is intended to restrict any consumer right or remedy that cannot legally be waived under applicable law or applicable payment-network rules.
10. Refunds
Refunds are not automatically provided for authorized work, labor, parts, materials, or services that have already been performed, supplied, ordered, installed, or incurred.
Where a refund is appropriate or required by applicable law, it will be reviewed by Rodsons Automotive LLC and, when reasonably possible, issued to the original payment method.
The issuance of a refund, credit, discount, or other accommodation in a particular situation does not establish an obligation to provide the same remedy in other circumstances.
11. Policy Acceptance
By authorizing repairs, approving an estimate or supplemental work, making a deposit, or submitting payment for services provided by Rodsons Automotive LLC, the customer acknowledges that they have had an opportunity to review the applicable repair and payment terms.
This Policy should be read together with the customer’s applicable estimate, repair authorization, work order, final invoice, and any warranty terms provided by Rodsons Automotive LLC.
Contact Us
Questions regarding a payment, invoice, repair, or this Policy should be directed to:
Rodsons Automotive LLC
3610 Choctaw Rd
Matthews, NC 28104
980-382-7310
rodsonsautomotive@gmail.com