Effective Date: 01/01/2025
Last Updated: 01/08/2026
Rodsons Automotive LLC respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request an estimate, submit a form, schedule or authorize services, make a payment, or otherwise interact with our business.
1. Information We May Collect
Depending on how you interact with us, we may collect:
- Name
- Email address
- Phone number
- Mailing or billing address
- Information submitted through contact, estimate, or appointment forms
- Vehicle information, including make, model, year, VIN, license plate information, and information about vehicle damage or repairs
- Insurance information when necessary to assist with a repair or claim
- Photos or other information you provide regarding your vehicle
- Estimate, repair, invoice, and transaction information
- Communications you send to us by email, text message, website form, or other methods
- IP address
- Browser and device information
- Approximate location derived from an IP address
- Pages viewed and actions taken on our website
- Referring websites or advertisements
- Information about interactions with our advertisements
- Cookie identifiers and similar online identifiers
Some information is provided directly by you, while other information may be collected automatically through cookies, pixels, analytics tools, and similar technologies.
2. How We Use Your Information
We may use information to:
- Respond to inquiries and estimate requests
- Contact you regarding your vehicle, estimate, appointment, or repair
- Prepare estimates and repair documentation
- Schedule and perform automotive repair services
- Order parts and materials
- Process invoices and payments
- Communicate with insurance companies when appropriate
- Maintain repair and business records
- Provide customer service
- Address warranty, billing, or service concerns
- Operate, maintain, and improve our website
- Measure website traffic and performance
- Measure the effectiveness of our advertising
- Understand how visitors find and interact with our website
- Prevent fraud and unauthorized transactions
- Comply with applicable legal, accounting, tax, and regulatory requirements
3. Website Forms
When you submit a contact form, estimate request, appointment request, or another form through our website, we may collect the information you enter into that form.
This information may be used to respond to your request, contact you regarding our services, prepare an estimate, schedule an appointment, or otherwise provide the service you requested.
Please do not submit sensitive personal information through a general website contact form unless specifically requested.
4. Payment Information
Payments may be processed through third-party payment processors, including Stripe or other providers used by our business.
When payment information is submitted directly through a third-party payment processor, that information is processed according to the provider’s privacy and security practices.
We may receive transaction information such as the transaction amount, payment status, payment method type, and other information necessary for accounting, customer service, fraud prevention, and recordkeeping.
We do not necessarily receive or store complete credit or debit card numbers when payments are processed by a third-party payment processor.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
- Make the website function properly
- Maintain website security
- Remember certain preferences
- Understand website traffic and usage
- Measure conversions
- Determine how visitors reached our website
- Evaluate advertising performance
- Improve our website, services, and marketing
Some cookies and similar technologies may be placed by third-party service providers.
Depending on your browser, device, location, and the technologies used on our website, you may be able to control or disable certain cookies through your browser settings or through any cookie preference controls made available on our website.
6. Google Analytics
We may use Google Analytics to understand how visitors use our website.
Google Analytics may collect information such as pages visited, approximate location, device and browser information, interactions with the website, referring sources, and other usage information.
Google may use cookies and similar technologies to provide analytics services.
Information collected through Google Analytics is subject to Google’s applicable privacy practices.
7. Google Ads and Conversion Tracking
We may use Google Ads, Google conversion tracking, and related Google advertising technologies to measure the effectiveness of our advertising campaigns.
These technologies may allow us and Google to understand whether a visitor interacted with an advertisement and subsequently performed an action on our website, such as submitting a form, calling our business, or visiting a particular page.
Google may use cookies or similar identifiers in connection with these services according to Google’s applicable privacy practices.
8. Meta Pixel and Meta Advertising
Our website may use the Meta Pixel and related technologies provided by Meta Platforms.
These technologies may collect information about interactions with our website, including pages viewed, actions taken, device or browser information, and information related to advertising interactions.
We may use this information to measure advertising performance, understand conversions, create or refine advertising audiences, and improve our advertising campaigns.
Meta may process information collected through these technologies according to its own privacy policies and terms.
9. Information Sharing
We may share information when reasonably necessary to operate our business or provide requested services, including with:
- Payment processors
- Insurance companies and claims representatives
- Parts suppliers and vendors
- Towing providers
- Subcontractors or specialty service providers involved in a repair
- Website hosting and technology providers
- Analytics and advertising providers, including Google and Meta
- Accountants, attorneys, and other professional advisers
- Government authorities or other parties when disclosure is required by law
We may also disclose relevant information when reasonably necessary to prevent fraud, enforce agreements, respond to payment disputes, protect our rights, or establish or defend legal claims.
We do not sell personal information for money.
10. Advertising and Your Choices
Our website may use advertising technologies that help us measure advertisements or show advertisements to people who may be interested in our services.
You may have options to limit certain advertising cookies or personalized advertising through your browser, device settings, cookie preference controls, or privacy controls offered by advertising providers.
Disabling certain technologies may not prevent you from seeing advertisements, but it may affect how advertisements are measured or personalized.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.
12. Data Retention
We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining repair and transaction records, resolving disputes, addressing warranty issues, complying with legal and accounting obligations, preventing fraud, and protecting our legitimate business interests.
Retention periods may vary depending on the type of information and applicable requirements.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services.
Those third parties operate under their own privacy policies and terms. We are not responsible for the privacy or security practices of third-party websites or services.
14. Children’s Privacy
Our website and automotive repair services are not directed to children under the age of 13.
We do not knowingly collect personal information online from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
15. Your Privacy Choices
You may contact us to request that we correct or update personal information you have provided to us.
Certain information may need to be retained for legitimate business, repair, warranty, accounting, fraud-prevention, legal, or recordkeeping purposes.
You may also manage certain cookies and tracking technologies through your browser settings and any cookie preference tools available on our website.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, technologies, business practices, or applicable requirements.
The “Last Updated” date at the top of this Policy indicates when it was most recently revised.
17. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
Rodsons Automotive LLC
3610 Choctaw Rd
Matthews. NC 28104
980-382-73-10
rodsonsautomotive@gmail.com